Your Questions, Answered

We assess what's involved, then give you a fixed price in writing before anything starts. No hourly guessing games, no surprise add-ons on the invoice. If something extra turns up once a wall's open, we'll talk you through it and get your sign-off first.

Card or bank transfer both work, and payment happens once you've seen the finished job and you're happy with it. There's no deposit required for most jobs, and what you pay matches what we quoted before we started, not a cent more.

Not on the scope we quoted. The price we quote is the price you pay, in writing, before work begins. Ask for extra work while we're already there and that gets its own separate figure, agreed with you first.

New customers see $50 come off the bill on their very first booking, deducted once we've finished up. It applies to the service itself, no fine print about which jobs qualify. Ask when you book and we'll apply it.

No. Electrical work in NSW has to be carried out by a licensed electrician, full stop. It's not a grey area or a DIY-if-you're-careful situation, it's a legal requirement, and getting it wrong can put your home insurance at risk.

SAL, Beacon Lighting, Hager and Clipsal are the names on the boxes, not whatever's cheapest on the shelf that week. Premium switchgear costs a little more upfront and holds up properly over years of daily use.

AS/NZS 3000 is the Wiring Rules, the Australian standard every piece of electrical work has to meet. Every job we do is wired to meet it, and you get a Certificate of Compliance as your record that it happened.

Yes. We hold NSW Electrical Contractor Licence #452529C, we're fully insured, and we're members of Master Electricians Australia. Ask and we'll happily talk you through any of it before you commit to a booking.

We take bookings across the week, weekends included, for anything that isn't urgent. A real electrical emergency gets someone out any day, any hour, not just business hours.

Call (02) 9073 7836 or send a message through the website with what's going on and roughly where you are. We'll confirm a time that works, often same or next day for standard jobs.

A real person answers, not a call centre reading a script. We'll find out what's wrong and where you're located, lock in a time, then arrive with a written quote ready to go.

Sparking outlets, burning smells, exposed wiring, a switchboard that's hot to touch, or a total loss of power on your side of the meter. If in doubt, turn it off at the switchboard if it's safe to and call us.

Most of Cromer is detached and semi-detached houses on their own blocks, low density, not high-rise strata. We still take on strata and multi-unit work when it comes up, same licensed standard either way.

We're in this suburb and the Northern Beaches pockets around it most weeks, not just passing through. You'll see us near Cromer Shopping Village on a weekday, and at the sidelines of winter sport at Cromer Park or St Matthews Farm Reserve on a weekend.

Yes, from a single circuit in a renovation to a full rewire on a knock-down-rebuild. The suburb's still evolving. The Truman Avenue shops strip went up in 1972 to serve the newer pocket on the ridge, and building here hasn't stopped since.

Cromer was largely built out from the post-war years through the 1960s and 70s, mostly brick-veneer and fibro family homes on a sandstone ridge running down toward Narrabeen Lagoon. A lot of those original switchboards and the wiring behind them are well past their working life.